Account

1. How do I register?

You can easily create your own Stella Carena profile by clicking here to register.

2. I did not receive the activation email.

Check your mailbox including your spam folder. If you are still unable to receive the activation email, please contact our Customer Care team by clicking HERE to resolve this issue.

3. I cannot login to my account.

Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. Please wait 15 minutes and try again. If you are still not able to access your account, please contact our Customer Care team by clicking HERE and outline the problem.

4. I forgot my password.

If you forgot your password, just click the "Forgot your password?" link on “sign in” Page and we will send you an automated email with information on how to reset your password.

5. Can I change my email address into another one?

We will offer this function in the near future.

6. What is the difference between the billing address and the shipping address?

The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.