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My international tracking is not updating.

  • We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.

    In the meantime, here are some things that might help you locate your package:

    • If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your generated tracking number.
    • Sometimes your package may be delayed by customs, or may simply be missing a scan.
    • Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.